Faq

Are their professional standards for the coaching industries?
Yes, there is a code of ethics, core competencies, accreditation processes and an International Coach Federation (industry association) that promotes the advancement of coaches. To learn more about this click here: http://www.coachfederation.org/ICF/

How will I know you are the right coach for me?
During our initial conversations and/or discovery session, together we will identify if this is an appropriate fit. So before you say "yes", you will have a sample of what the coaching experience will be like. Until then, click on my BIO page to learn more about myself and my approach in coaching.

How do I get started in the coaching process?
If you are interested in beginning the coaching process, please contact me via phone at (904)343-6193 or email at terry@hoffmanncoaching.com, so we can schedule some time to discuss your needs, the details of the coaching relationship, and whether it is a mutually great fit.  If it is, we schedule our first meeting and get started. If it is not a good fit, I will make other recommendations/referrals for you. 

What can you expect from me as your coach?
1. Be a partner in bringing out the best, the deepest, and the truest in you
2. Provide safety, encouragement and support; an environment in which you can relax and explore
3. Respect the confidentiality of the agreements we make
4. Expand your view of what is possible and promote discovery of new insights
5. Give you input, straight feedback and operate as a sounding board
6. Listen carefully to what you say and ask questions that increase awareness
7. Be an on-going resource for you in accomplishing your intentions

Security & confidentiality

  • Is this client center and my data secured and safe?
    • Yes!  In fact, there are 3 levels of security: provided to keep your data safe and confidential  1 – username and password protected 2- Verisign Security Certificate protects your data on this site 3- https:// secured pages
  • Is my information confidential?
    • Yes.  This site is protected by  a username/password system.  You are the only one that has access to your information.

Additional Support

  • Can I contact you in-between our scheduled coaching sessions?
    • Yes!  In the event that you would like support on something that comes up in between our meetings, you can email me and we can have “just in time” coaching via email.

Accessing the Private Client Area

  • What is the “Register Now” link and when would I use it?
    • If you are interested in becoming a client or beginning the coaching process, you can create your own account to access the private client area.  When you “register” I will be notified that your account has been created and will need to activate your account. This could take up to 24 hours.
  • How do I access your private client area and how do I log in?
    • Click on the Login Link (above, at the top center of this website page).  Then enter the username and password that has been assigned to you.  Don’t have login information yet?  Contact me so we can get an account created for you.
  • I have a password that I use for most of my on-line accounts.  Can I change the password you assigned to me?
    • Yes.  You will need to log in initially using the password I assigned to you.  Once you log in you can change your password at any time under your Client Profile Page.
  • What if I forget or lose my password and login information?
    • If you simply forgot your password, you can still go to the Login Link.  Enter your username and click on the “I Forgot My Password Button”.  You will receive an email shortly with your password included.
    • If you misplaced both your username and your password, contact me via email and I will forward you your information.
  • I’m trying to log in, but it will not accept my username or password, what do I do?
    • Remember that the login information is case sensitive, so enter it exactly like it was given to you,  If you are unsure what that is, you can contact me via email and I’ll forward that to you.

Forms, Documents and Resources Available

  • What makes up a “Welcome Packet” and what do I do with this?
    • By completing the information in the welcome packet, you are providing me with some helpful information so I know best how to support you, guide you and work together with you.  A welcome packet consists of some basic forms, documents and resources that will help to get us started in the coaching process.  It includes a “Client Profile” form, a “Goals” form and also a “Discovery” form.  You will also find our coaching agreement located in this packet.  It is customary for you to complete these items prior to our initial coaching session together.

Scheduling/Re-Scheduling Appointments

  • What if I need to reschedule my appointment?
    • It’s easy.  with at least a 24 hour notice, you can reschedule any appointment by contacting me. 

Paying for the coaching services

 

  • How do I easily make my payments for my coaching services?
    • Each payment period you’ll receive an invoice from my practice letting you know the amount committed to for that period.  You can (1) mail a check to the remit to address located right on the invoice or (2)pay electronically via the link on your invoice. 
  • What are the methods of payment I can use to pay for my coaching services?
    • To pay by Check:  to pay by check, simply use the “remit to” address located right on the invoice you receive from my practice.

 


 

Hoffmann Coaching

Elevating physician, executive, and team performance.

Terry Hoffmann specializes in partnering with physicians, executives and teams to leverage individual and systemic strengths to create profitable, positive, & high performing team cultures.